Shipping Info & FAQ


Our store ships to more than 200 countries and you can enjoy free shipping on all items.

What are your shipping times?

  US Shipping Time Estimates

Shirts: 7-14 Days
Other Products: 12-20 Business Days

 International Shipping Time Estimates

Shirts: 10-20 Days
Other Products: 20-45 Business Days

Please be advised international delivery highly depends on weather , public holidays,custom inspection,etc.

We apologize for the long wait - but assure you it is worth it.  We thank you very deeply for your support :)

 

I ordered multiple items from store, but only received 1 item, where are the others?

If you order multiple items at a time, they may be shipped separately because items could be from different global suppliers and to ensure faster delivery to you, we will request suppliers to send items directly to you. 

 

What payment methods do you accept?

 We accept Credit Card & Paypal Payment. 

 

 

I do not have Credit Card and Paypal Account, any alternative payment?

You could purchase with a Debit Card through Paypal as a guest.

Choose Paypal as your payment method and once you are redirected to paypal, select the option to "Pay With Debit or Credit Card" (as shown below).

You'll then be prompted to fill in your billing and Debit/credit card information.

 

What is the return policy?

Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order.  Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to support@qualitygrab.com and we will fix it :) 

 

 

Will I receive an email when my order is shipped?

Yes, of course.  You will receive an email when your order has shipped.

 

How secure is my personal information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

I accidentally provided the wrong shipping address!

If you catch this error quickly, and if we haven't shipped your order yet, please contact us with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!

 

The tracking information hasn't updated in a long time. 

Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.